Refund policy

Returns & Refunds Policy

We want you to love your purchase. If you are not completely satisfied, you may return eligible items within 14 days of receiving your order.

Return Conditions

• Items must be unworn, unused, and in their original condition.
• All tags must be attached.
• Items must be free from stains, odours, or damage.
• Sale, clearance, and final-sale items are not eligible for return unless faulty.

Return Shipping

• Customers are responsible for all return shipping costs.
• Original shipping charges are non-refundable.

Refunds

• Once your return is received and inspected, your refund will be processed to your original payment method.
• Refunds may take 3–10 business days to appear in your account, depending on your bank or payment provider.

Faulty or Incorrect Items

• If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement, exchange, or full refund, including any applicable return shipping costs.

For all return requests, please contact us akcollectiveshopinfo@gmail.com